The resetting of passwords is standard industry practice and one way to ensure the integrity and security of not only student and staff personal information but also North Vancouver School District technology systems. Staff and students play an important role in keeping our organization safe from cybercrime.
Using a strong password helps keep both your own sensitive personal information and valuable NVSD resources safe.
The requirements are as follows:
If you see this error message:
Unable to update the password. The value providedfor the new password does not meet the length, complexity, or history requirements of the domain.
The password you entered does not meet the password criteria required by NVSD. Please review the password criteria above and try again.
Keep your passwords private and don't share them with anyone. We will never ask you for your password by phone or by email. Remember, if you ever feel that your password may have been compromised, it's important to change it as soon as possible.
We recommend you update your password before arriving at school. If you wish to update your password at school, please use a school device. If you choose to use your personal device at school, you will either have to use your own data plan or connect to the Wi-Fi network 'NVSD GUEST' as a guest.
Note: If using a mobile device, see Section 4 below.
You can go to the Update Password page directly to update your password. Alternatively, from the school or district website, click on the Portal link.
The sign in window will appear. Click Change Password.
Enter your district email address, current (old) password and your new password (twice). Click Submit.
You can go to the Update Password page directly, or follow the steps below:
1. To access the portal on a mobile device, go to https://www.sd44.ca
2. Scroll to the bottom of the page and tap Utility links.
3. Within the menu that appears, tap Portal.
Alternatively, you can go to https://my44.sd44.ca to directly access the Portal login page.
To set up your security questions along with a recovery email and/or phone number, go to
https://aka.ms/ssprsetup
Sign in using your district email address and password. A variety of prompts will appear asking for an authentication phone number, recovery email and security questions. Fill in as many options as possible to maximize your chance of success at account recovery in the future.
For step-by-step instructions on how to fill in each recovery option, see pages 5-7 of the document entitled Microsoft 365 - Password and Security Management (student).pdf (sd44.ca)
If you see an error message that your password cannot be changed, it did not meet the complexity criteria required by NVSD. Please review the password criteria (below) and try again.
Ensure you are manually typing login credentials, as your browser/device may have the incorrect credentials saved. If you are still unable to sign in, the issue is likely with the browser's saved cookies / cache data. See the following pages for instructions on clearing browser data, depending on the browser you are using:
EdgeFirefoxSafari (iPhone / iPad)Safari (Desktop)Chrome
From the available wireless options, choose ‘NVSD GUEST’ to connect. You will be re-directed to the login page. Click on ‘I accept the terms’ then click Done.
Please contact your teacher or the school office staff for your district email address.
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